FAQ

GENERAL

How do I become a rider?

How do I become a volunteer?

How do I donate?

What is your 501(c)3 tax ID number?

What if I don’t have a bike?

Are there different sizes of cycling clothes for men and women?

I have a prosthetic leg, can I still ride? 

Where can I buy Project Hero gear?

Why is my 2015 login not working?

I'm having trouble registering and/or loging in. Can you help?


CHALLENGES

What if I’m new to riding a bike, can I still participate?

Am I guaranteed a spot on a Challenge when I register? 

How do I register for a Challenge event?

How do I find a Challenge participant's rider page to support him/her?

Who can participate, what does it include, and what does it cost? 

Do I have to be a healing hero to ride during a Challenge?

How can I raise money to go on a Challenge?

How do I find and edit my rider page?

How do rider pages work?

Why do I have more than one rider page?

If I’m a veteran or active duty, how do I get to an event if I live in another state? 

How do I get to and from the airport during an event? 

How do I fly my bike to a challenge?

Do I have to pay for my bike to fly with me? 

What do I do with my bike box once I get to a Challenge event?

Do I need to bring my own bike, helmet, etc. to a Challenge?

I have a service dog, can I bring them along on a Challenge?

I have a caregiver, can they come on the ride? 

Do I need to bring my own stuff to repair my bike?

What happens if I get a flat tire during a Challenge ride?

What happens if my bike breaks past a simple repair during a Challenge?

How many Challenges happen in a year and where are they?

What is a typical ride day like during a Challenge?

Where can I find more information about training for a Challenge?

What do I do with my luggage during a Challenge? 

What do I do for food during a Challenge?

What should I pack for a Challenge?

What kind of cycling gear should I bring to a Challenge?

What happens if I can’t finish riding the whole day during a Challenge?

I’m not comfortable in spandex, do I have to wear them on a Challenge?

What happens if I get lost while I’m riding during the Challenge? 

What if I live out of state, can I still volunteer?

I lost something on a Challenge ride, is there a lost and found?


HONOR RIDES

How can I start an Honor Ride in my hometown?

Who can participate in an Honor Ride?  

How do I volunteer for an Honor Ride event?

Is there SAG support at Honor Ride events?  

Is there parking at all start/finish locations for the Honor Ride?

Do you provide route maps for Honor Rides?

Do you provide bikes for Honor Ride participants?

Is there first aid at the start/finish and on the course during Honor Ride Events?

Where and when is packet pick or pre-registration for Honor Rides?

Do you close the roads for the Honor Ride Events?  

Do you sell merchandise at Honor Ride events?


HUB COMMUNITY CENTERS

Does my duty station or VA have a representative that I can talk to?

I am a Certified Local Project Hero Representative.  Who do I refer my questions to if I can’t find them here?

I am participating in my local Project Hero Program and want to attend a Challenge or Special Event.  What do I do?

How do I register for a Challenge or Special Event? 

Do I need to register if I will be a volunteer at the Challenge?

I will be a driver on the Challenge for my Project Hero group.  Do I need to register?

I am Active Duty, but am not wounded, ill or injured.  Can I still participate in Challenges?

I am a Veteran, but I don’t live close to a Project Hero program or community center, can I still participate in Challenges and Special Events?

I am new to riding and do not live near a Project Hero program of community center.  How should I train?

How do I find out what I should eat before, during and after my rides? 

How do I volunteer in a current program/community center or start a new one at my location?

I am a permanently disabled Veteran who needs a hand cycle or recumbent.  How do I get one from the VA?

I cannot afford to buy a bike.  How do I get one?

 

GENERAL

How do I become a rider?

You can become a Project Hero rider by registering for one of our Challenges, Special Events or Honor Rides through the registration tabs.  Please note that if you are an injured veteran or active duty healing hero and would like to get involved with a rehabilitation ride program in your area, please contact your Project Hero Representative.

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How do I become a volunteer?

Visit our take action page to find out ways to support Project Hero, or you can contact A staff member at Info@projecthero.org.

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How do I donate?

It’s easy! Visit our donation page for more details. If you want to donate by mail, please send your check made out to Project Hero to the address below. If you are donating on behalf or a rider, be sure to include the rider's name with your donation.

Project Hero

23679 Calabasas Rd., Suite 420

Calabasas, CA 91302

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What is your 501(c)3 tax ID number?

Project Hero is a not-for-profit 501(c)3 corporation, tax ID # 20-2252840.

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What if I don’t have a bike?

General Public participants must provide their own bike for any Project Hero event.  If you are an injured veteran or active duty Healing Hero and don’t have access to a bike at your WTU/WTB, contact your local Project Hero Program Manager or Representative.

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Are there different sizes of cycling clothes for men and women?

Yes, we have Pactimo cycling kits and other gear in men and women’s sizes available.

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I have a prosthetic leg, can I still ride? 

YES!!!  Project Hero will adapt a bike for you, if necessary.  Many riders with prosthetics need minimal, if any, adaptation. Check out our adaptive bikes for more details. 

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Where can I buy Project Hero gear?

You can purchase gear at our store by clicking here.

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Why is my 2015 login not working?

We are in the process of switching to a new registration system for 2017 events, and so your 2015 (or older) rider login information will not work since it is part of the former system. If you have already registered for a 2017 event and would like to access your rider page, please go to the home page of your event and use the login button there. If you have not yet registered for a 2017 event, then you will create a new username and password when you sign up for your first event.

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I'm having trouble registering and/or logging in. Can you help me?

We are always here to help - just contact us at info@projecthero.org or 818-888-7091. Before contacting us, please try the following. If you are logging in to manage your rider page, please make sure you are logging in using the login link from the home page of the event in which you are participating. If you are registering for an event, you will either create a new user during the registration process, or login using your existing username and password if you have already signed up for a 2017 Honor Ride, Challenge of Special Event.

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CHALLENGES

What if I’m new to riding a bike, can I still participate?

Our rides are categorized by grades A through D. “A” being the most challenging and “D” being the least challenging. If you’re a newer rider you are highly encouraged to participate in “C” and “D” rides only.  “A” and “B” rides are categorized as such for their difficulty in distance and/or terrain.  If you’re questioning whether or not you can complete a ride, ask yourself if you could comfortably complete a 40-mile ride within three hours.  If you’re able to do so, consider signing up for an “A” or “B” category ride.  If 40 miles in under three hours seems too intense, consider registering for a “C” or “D” category ride.

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Am I guaranteed a spot on a Challenge when I register? 

All Challenge and Special Events are invitation only for Injured veterans and active duty Healing Heroes, which means you are not guaranteed a spot. Once you complete your online registration application, you will be notified 6-8 weeks prior to the event if you are selected.

General Public riders must fully cover their costs in order to be guaranteed a slot for a Challenge event.

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How do I register for a Challenge event?

To sign up to be considered for a Challenge event, please visit the home page of the particular Challenge you are interested in. Then choose the registration button that pertains to you, and follow the instructions to submit your registration for consideration.

Remember, your login information is new for 2017 so if you are registering for a 2017 event for the first time, you will need to create a new username and password. Your username and password can be the same as what you previously used, but you will still need to create a new login.

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How do I find a Challenge participant's rider page? 

To find a rider page, please visit our search for a rider page. Enter a participant's name or part of his/her name and click "submit." You will see search results and be able to click on the rider's name to view his/her personal page where you will see a donate button that will allow you to donate on his/her behalf.

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Who can participate, what is included and what does it cost? 

Everyone is welcome to participate, including non-military-affiliated general public riders. Below are the costs for participating in a full-week Challenge event. These amounts include all lodging, meals, snacks, hydration, route safety, rider support, daily route guides, rest stops, luggage transportation (up to 70 lbs.), and a Project Hero jersey, bib, pair of socks and t-shirt. Participants are responsible for travel to and from the event.

Costs:

Healing heroes ride for free

Public riders must cover their costs by raising $4,000 for a domestic Challenge and $10,000 for an international Challenge

Active duty and VA Employees receive a 50% discount on domestic events, and must raise $2,000

Non-injured veterans receive a 25% discount on domestic events, and must raise $3,000

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Do I have to be a healing hero to ride during a Challenge?

No, you do not. Although Project Hero is designed as a rehabilitation program for injured veterans, active duty or first responder healing heroes, the general public is encouraged to ride along and participate in the camaraderie of the Challenge and Honor Ride events.

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If I am a general public rider, how can I raise money to go on a Challenge?

You can raise money by asking family, friends, business associates, schools, churches, veteran’s organizations, etc. to sponsor you.  A sample donation solicitation email is included on your participant center where you are also able to edit your rider page. Use the login button from the home page for your Challenge event to edit your rider page. Donations made to Project Hero are tax-deductible. Visit our fundraising page for more details.

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How do I find and edit my rider page?

There are two ways to find and edit your rider page. One way is by finding your page through the search for a rider page - enter your name, click submit, and then click on your name in the search results to view your page. Once on your page, use the login area at the top of the website to access your participant center where you can edit your page. You may also go to the home page for the Challenge you are registered and use the login link toward the bottom of the page. This will take you directly to your participant center where you can edit your rider page

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How do rider pages work?

If you've registered for a Challenge in the past, you're probably familiar with rider pages but there are a few changes for 2017 since we are using a new registration system. When you register for an event (whether it's a Challenge or Honor Ride), you will get a rider page, which is a page with a unique URL (website link) where you can update the picture and text to let others know why you are participating in the event. You are also able to share these pages with friends and family via email, social media, text message, etc so that others may read your story, support your participation and see your progress. Login using the link on your event home page to access your participant center where you can edit your rider page and view sample emails. Note: you will have one rider page for every event you sign up for.

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Why do I have more than one rider page?

You will have a separate rider page for EACH event that you register for. This is true for all Challenge events and Honor Ride events. Note that, as long as you login before registering for multiple events, you will have the same login to access your rider page for all events. By having a separate page for each, you'll be able to update the text on your rider page specific to each event so that when you share it with others, they know which event you're participating in. Having separate pages also makes it easy for you to see your progress in reaching your financial goal for each event.

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If I’m a veteran or active duty, how do I get to an event if I live in another state? 

You are responsible for getting yourself to the ride start and home from the ride finish. Project Hero works with charities that may be able to assist with flight arrangements. Active duty works through the proper chain of command for travel expenses and veterans can contact our Veteran’s Assistant, Katie Smith (ksmith@projecthero.org) no later than 45 days prior to the event. 

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How do I get to and from the airport during an event? 

You are responsible to get yourself to and from the ride. Occasionally, some hotels provide a shuttle. Please check with the hotel for shuttle information.  

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How do I fly my bike to a challenge?

You can pack your bike in a hard case yourself, or take it to a local bike shop and ask to have it packaged in a cardboard box. If you’re in injured veteran or active duty Healing Hero contact our Veteran’s Assistance Director Katie Smith (ksmith@projecthero.org) regarding a DoD form used for bike travel. There are no guarantees bike fees will be waived with the DoD form. 

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Do I have to pay for my bike to fly with me? 

Yes, normally airlines charged an addition fee for bikes. If you are an injured veteran or active duty Healing Hero, contact our Veteran’s Assistance Director  Katie Smith (ksmith@projecthero.org), regarding a DoD form used for bike travel. There are no guarantees bike fees will be waived with the DoD form. 

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What do I do with my bike box once I get to a Challenge event?   

Upon arrival, bring your bike box (with your name on it) to the event registration room and it will be transported to the finish of the event. Be aware you will not have access to you bike box throughout the Challenge.  

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Do I need to bring my own bike, helmet, etc. to a Challenge?

If you own any cycling equipment, please bring it on the Challenge.  If you are an injured veteran or active duty Healing Hero and do not have the necessary cycling equipment, please contact your Project Hero Program Manager or Representative; or one of our equipment staff members. Please note, all riders must wear a helmet at all times while riding in our events.

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I have a service dog, can I bring them along on a Challenge?

Proper documentation will be required when you apply for a Challenge ride to bring your service dog. Due to space limitations, not all service dog applications will be accommodated. For more information, contact a staff member (info@projecthero.org).

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I have a caregiver, can they come on the ride? 

Proper documentation for a caregiver will be required when you apply for a Challenge ride. Due to space limitations, not all applications will be accommodated and only Category 5 non-medical attendants (NMAs) will be considered. For more information, contact a staff member at info@projecthero.org.

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Do I need to bring my own stuff to repair my bike?

If your bike requires special equipment, you might need to bring it. Contact your local Project Hero representative for more details. If you are using one of Project Hero’s bikes, we have all the items necessary to make repairs.  

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What happens if I get a flat tire during a Challenge ride?

Not to worry! Project Hero provides support vehicles and mechanics to swap out your flat tire for a temporary replacement while on the road. At the end of the day, you’ll exchange your replacement Project Hero wheel for your own. If you need help repairing your flat tire, our mechanics can help with that too! 

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What happens if my bike breaks past a simple repair during a Challenge?

If you have any equipment issues during the ride, have no fear!  Our extremely capable mechanics and our support vehicles will be able to assist you no matter what your mechanical issue may be.

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How many Challenges happen in a year and where are they?

We have five to six Challenges per year throughout the United States. Check out the events to find out more information.

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What is a typical ride day like during a Challenge?

The daily routine starts like this: drop off your luggage, grab a hearty breakfast, check your bike and get ready for a great ride. A ride briefing prepares you for the day’s ride and immediately following the brief, you hit the pavement peddling. Throughout the day, there are usually a few water/rest stops and a lunch stop before arriving at that day’s destination. You’ll have a chance to repair any bike issues, shower and rest, prior to joining hundreds of your closest friends for dinner and a good time. 

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Where can I find more information about training for a Challenge or special event?

Project Hero has a training plan for gearing you up for a Challenge. Check out your regional/local page for more information. You can also join our Facebook group here.

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What do I do with my luggage during a Challenge? 

Your luggage will be transported each day from hotel to hotel by the luggage crew. Small backpacks with laptops, etc. are put with other backpacks and small luggage for safe handling.

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What do I do for food during a Challenge?

All meals are provided during a Challenge unless otherwise indicated. If you have special dietary needs, let us know when you fill out your registration information. 

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What should I pack for a Challenge?

Since Challenge events are held in different locations during all seasons across the country, check the event Ride Guide for a suggested packing list. If you have more questions, contact our team (info@ride2recovery.com) or by calling 818.888.7091.

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What kind of cycling gear should I bring to a Challenge?

At registration check in, full-challenge riders will be provided one jersey, one set of bibs, a t-shirt and a pair of socks. Single day riders will receive a t-shirt and have the option to purchase additional gear when they register online. You will need to bring your own shoes, helmet, and other layers of cycling clothing depending on weather. Check the event Ride Guide for a suggested packing list.

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What happens if I can’t finish riding the whole day during a Challenge?

Our goal is to have every rider finish each day; however, if you are injured or cannot complete the day, support vehicles will transport you to the hotel.  Unless your injury completely takes you out of commission, you will be expected to start each days’ ride.

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I’m not comfortable in spandex, do I have to wear them on a Challenge?

We highly recommend that you wear cycling bib shorts for comfort, but they are not required. You ARE required to wear the Project Hero jersey on certain days throughout the ride.  Keep in mind that you will be spending an entire week in the saddle and the chamois (the pad in the bib shorts), along with Chamois Butt’r, will make for a more comfortable ride. Don’t know what Chamois Butt'r is? Click here.

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What happens if I get lost while I’m riding during the Challenge? 

During a Challenge event, we ride in groups and there will always be a support car behind the last rider.  However if you do get lost, you can get the turn-by-turn directions in the Ride Guide. In addition, orange arrows are painted on the roads along the entire route.  If you have a Garmin (705 and above), you can also upload the route onto your device in advance.  Lastly, Project Hero staff contact information is available on the medical sheet that you fill out at registration and place in the pocket of your license plate. 

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What if I live out of state, can I still volunteer?

Yes you can still volunteer. Since our Challenge events happen throughout the United States, having local volunteers helps in a big way. Visit our take action page for more details.

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I lost something on a Challenge ride, is there a lost and found?

If you’ve lost something on a ride, please contact our team by email (info@projecthero.org) or by calling 818.888.7091.

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HONOR RIDES

How can I start an Honor Ride in my hometown?

Contact our Honor Ride team for more information.

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Who can participate in an Honor Ride?  

The Honor Ride Series is open to cyclists of all ages and all skill levels.  We typically offer three non-competitive routes to choose from on every Honor Ride, so all ability levels can feel comfortable riding.  When registering, choose the route you would like to ride.  Maps of each route are also available. For more info on a specific Honor Ride, click here.

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How do I volunteer for an Honor Ride event?

Interested in being part of an Honor Ride Event as a Volunteer? We are always looking for individuals to help before, during and after each ride. If you want to be part of the fun in a way other than biking then join us as a Volunteer. To get signed up please email honorrideinfo@projecthero.org.

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Is there SAG support at Honor Ride events?  

Yes, SAG support is provided and rest stops are stocked with water, fruit and nutrition bars.  Some rest stops will have mechanics, depending on the ride and the route.

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Is there parking at all start/finish locations for the Honor Ride?

Depending on the ride location, parking may be complementary or there may be a small charge if public parking is required.  Check the event home page for specific details for a ride.

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Do you provide route maps for Honor Rides?

We provide route maps at registration and all routes can also be found on the event home page to download to your GPS service.

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Do you provide bikes for Honor Ride participants?

We do not provide bikes for participants so be sure to come prepared.  We do not require a pre-ride bike inspection but expect that all bikes are in working order and helmets must be worn at all times.

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Is there first aid at the start/finish and on the course during Honor Ride Events?

 There is a first aid kit at all rest stops and a first aid station at the start/finish.  

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Where and when is packet pick or pre-registration for Honor Rides?

This varies by race and is indicated on the event home page for that particular ride.  Check out the Honor Ride schedule for more details. 

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Do you close the roads for the Honor Ride Events?  

Most Honor Rides do not have road closures. Project Hero will always ensure the routes are safe and police or other motor escorts are provided through heavily trafficked areas and often out of the city limits. This varies by ride. ALL RIDES ARE RULES OF THE ROAD.

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Do you sell merchandise at Honor Ride events?

YES!!  We sell Project Hero jerseys and other apparel at most Honor Rides.  All apparel can also be pre-ordered and picked-up the day of the ride.

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HUB PROGRAMS/COMMUNITY CENTERS

Does my duty station or VA have a representative that I can talk to?

Most Army Warrior Transition Units and Marine Corps Wounded Warrior Regiment units, along with many VA locations have a representative, which we call local Project Hero Reps. Click HERE to find your Project Hero Rep and more information on the Project Hero Program.

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I am a Certified Local Project Hero Representative.  Who do I refer my questions to if I can’t find them here?

Send all your questions to your Project Hero Regional Manager.  Click HERE to find your Regional Manager.

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I am participating in my local Project Hero Program and want to attend a Challenge or Special Event.  What do I do?

First, you MUST register for events online far in advance of the events. Click HERE to see a full list of Challenge Events.  Second, you MUST let your local Project Hero Rep know at least 70 days before each event that you want to attend.  To find out more information, click here.

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How do I register for a Challenge, Special Event/Initiative or Honor Ride?

Click HERE  for more information in the Challenge FAQs section.

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Do I need to register if I will be a volunteer at the Challenge?

Yes.  Click HERE for more information about Volunteering in the FAQs Challenge section. 

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I will be a driver on the Challenge for my Project Hero group.  Do I need to register?

Yes.  Click HERE for more information about Volunteering in the FAQs Challenge section.

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I am Active Duty, but am not wounded, ill or injured.  Can I still participate in PROJECT HERO Challenges?

Yes. If you are a non-wounded, injured or ill Active Duty Service member, you must register as an Active Duty rider. You will need to cover your costs of $2,000 to participate (50% off of the $4,000 registration fee). 

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I am a Veteran, but I don’t live close to a Project Hero Program, can I still participate in PROJECT HERO Challenges and Special Events?

Yes. Wounded, Ill or Injured Veterans, also known as PROJECT HERO Healing Heroes, may participate for free.  Once you register for the event, let your Regional Manager know at least 70 days prior to the event. Click HERE to find your Regional Manager.  If you are a non-injured Veteran, you must register as a General Public rider and cover the cost of the $4,000 registration fee for a Challenge event. 

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I am new to riding and do not live near a Project Hero Program.  How should I train?

Click HERE to find an 8-week road bike training program to get you started.

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How do I find out what I should eat before, during and after my rides? 

Click HERE to find helpful information and videos about nutrition.

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How do I volunteer in a current Project Hero Program or start a new one at my location?

Let your Project Hero Regional Manager know you are interested.  Click HERE to find your Regional Manager.   You can also find more information about riding and/or volunteering with Project Hero HERE 

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I am a permanently disabled Veteran who needs a hand cycle or recumbent.  How do I get one from the VA?

See your VA medical providers so they can determine if you are eligible.  They will fill out the proper forms (VA Form 2641 and Supplement to Form 10-264).  You will have to demonstrate that you have been riding.

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I cannot afford to buy a bike.  How do I get one?

Talk to your Regional Manager (Click HERE to find your Regional Manager)  There are a few options.  You may apply for a bike grant through other non-profits such as Semper Fi Fund (http://semperfifund.org/contact/), America’s Fund (http://americasfund.org/about/), Independence Fund (http://www.independencefund.org), and Warfighter Sports (www.disabledsportsusa.org/grants).  Your Regional Manager will also be able to help you purchase a bike for a large discount through our sponsor.  Finally, if you attend a Challenge, you MAY be eligible to receive one IF there is enough inventory and you do not have a bike, you demonstrate strong commitment at your Project Hero location, you have a financial need, and you have been recommended by your Project Hero Regional Manager. 

 

 

Please contact us if you have any other questions.

 

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